With 2010 quickly approaching, Ravit Lichtenberg, founder and chief strategist at Ustrategy.com, recently
posted an article, 10 Ways Social Media Will Change In 2010, to forecast his predictions of where social media is headed.
Did you know Facebook reached 350 million users last month, 70% of which are outside the US, and it accounts for 25% of the Web’s traffic? Nearly one in five people on the web use Twitter, and 94% of enterprises plan to maintain or increase their investment in enterprise social media tools. The social media conversation is no longer considered a Web 2.0 fad. It is taking place in homes, small businesses and corporate boardrooms, and extending its reach into the nonprofit, education and health sectors. From feeling excitement, novelty, bewilderment, and overwhelmed, a growing number of people now speak of social media as simply another channel or tactic.
So what will social Web bring next? What will being connected mean? What will the next experience be for the two billion people who are connected to the Internet? Here are five of the ten ways Ravit Lichtenberg feels social media will evolve in 2010.
Mobile Will Take Center Stage
Worldwide, the iPhone alone accounts for about 33% of mobile web traffic and IDC predicts the number of mobile web users will hit one billion by 2010. As the technological barriers come down, people will increasingly use their phones on the go to access social networks, search, read content and find location-based information. Our phones will be used as a central hub and beacon, enabling a slew of new capabilities and experiences.
Expect an Intense Battle As People and Companies Look To Own Their Own Content
2009 marked the year of open Web, and divergence of content, making content available anywhere, anytime, by anyone and to everyone; it was the year content exploded across the web, platforms and devices. The issue Google solved so magically, content find-ability, will become all but moot in the coming years. Instead, content relevance and quality will become the key focus.
In 2010 we will start to see convergence as companies take measures to own their own content, its location and its cost. Last month, Rupert Murdoch announced he may opt News Corp out of Google, instructing it to de-index its publications from the search engine and giving exclusive rights to Bing for a fee. This means that content publishers will be able to determine where they make their content available and at what cost.
Enterprises Will Shape the Next Generation of What We’ve Called Social Media
It was easy to forget that enterprises and large institutions are the originators of some of social media’s pillars: listservs, forums, intranets and collaboration tools. As social media became a public domain, enterprises have been cautious participants, predominantly in the product space. With a reported average of 25% increase in funds allocation toward social media activities, in 2010 we will see a surge in adoption of social media across product, services and solutions companies.
Having the need and the funds, enterprises will determine the next generation of social experiences. They will push enhancements that meet their needs, specifically around monitoring, automation, alignment with the sales cycle and integration with existing systems, expanding social “media” to encompass the ecosystem of social computing across solutions, and making them actionable for the company.
Real, Cool and Very Bizarre Online-Offline Integration
Virtual worlds, games and avatars were just the beginning of the online-offline integration. In 2010 we’ll see a greater push on this front as distance and physical walls will matter even less. Augmented reality will allow users to find relevant information and people depending on their location; Twitter360 will help people find each other, connect and see updates by location all while on the go through their mobile device. People will be able to scan products on shelves but process the sale online; you’ll never need to ask for a business card again at events, and you may actually get promotions and discounts that match your interests.
Many “Old” Skills Will Be Needed Again
An economic downturn coupled with the surge of social media eliminated many traditional marketing and PR roles. But this year, we’ll see the return of professionals to the field. Enterprises will turn back to marketers who specialize in understanding customer psychology and who are experienced in addressing these both offline and online. Research and development divisions will turn to customer experience professionals to draw on user needs and ideation as part of their product improvement and innovation process, and sales and support will continue to deliver services online. Expect to see job postings for social media managers, social media psychologists and social media executive administrators to help manage the infinite tasks involved with communities and social media campaigns.
See all 10 ways social media will change in 2010.