August 17, 2018

Executive Communications: 3 Scenarios to Help You Succeed

As communicators, we wear all sorts of hats. And, when we are called upon by our leadership to assist with a communication plan, it can be very exciting. If we are being totally honest, it can be a little intimidating at the same time. Fear not PR pros, here are three scenarios with tips to help you rise to the challenge. 

1. When Communicating a Major Company Change

First, understand the situation from all points of view. Depending on the situation, employees can (and will) react very differently. Gather as much information as you can from your executive, anticipate potential employee questions or concerns, and be prepared with answers before you begin.

2. When Establishing Internal Support

Remember, face-to-face communication is always best for establishing trust and transparency. Rather than defaulting to a generic written statement in a mass-distributed email, aim to communicate big executive changes in person and give employees the opportunity to ask the leadership team questions. When in-person communication is not possible, take advantage of the technology at our fingertips and use live streaming to help mass distribute the message. This can provide a more personalized touch that’s not always possible with a written email.

3. When Coaching a Social Media Obsessed (and outspoken) CEO

Follow the discussion, read commentary, and engage in social listening to understand public sentiment. Knowing the public reaction to the CEO’s outspoken activity can help you report to the CEO how it negatively impacts the business, decreases brand perception, and ultimately the company’s bottom line. Moving forward, provide regular council and social media training to reinforce positive communication practices. While progress is being made, continue to listen to the conversations and monitor sentiment to report improvement metrics to the CEO.

 

The biggest takeaway? Do your homework, be prepared, and anticipate possible scenarios.

 


Tara BrzozowskiDirector of Public Relations
A self-described chatterbox, it’s rumored that Tara was born with a phone in her hand. It was only natural that she ended up in the marketing communications industry. With more than 15 years of industry experience, Tara specializes in strategy, media relations, event planning, social media and content marketing. In addition to socializing with just about anyone, Tara enjoys running, yoga, and watching her beloved Wisconsin Badgers. She also appreciates the occasional quiet weekend at home cooking and relaxing with her husband Ryan and kids, Julia and Colin.